Creative Problem Solving

Objectives

  • Understand the Process of Problem Solving
  • Analyzing Current Problem Solving Styles
  • Learn and apply tools and techniques for finding creative solutions
  • Evaluate and Select the best available idea for taking decisions
  • Use an action plan for implementing decisions

Programme Outline

Assessing Current Problem Solving Skills:

  • Factors Hindering Problem Solving
  • How Methodical Are You
  • Preference towards Analytical or Creative Thinking
  • Attitude towards Problems and Problem Solving

The Six Stages of the Problem Solving and Decision Making Process

Techniques of Problem Selection:

  • Problem Selection Rating Scale
  • Identifying Needs-Barriers-Constraints

Defining and Redefining Problems:

  • ‘How to’ statements
  • ‘I Wish’ statements
  • Multiple Redefinitions

Analyzing Root Cause(s) of Problems:

  • Fish Bone diagram
  • Cause and Consequence Maps

Creative Tools for Generating Potential Solutions for Decision Making

  • Brainstorming
  • Mind Maps
  • Osborne-Kipling Scamper technique
  • Attribute Listing
  • Morphological Analysis

Tools of Solution Evaluation and Decision Making:

  • Cost Benefit Analysis
  • Top 5 Ideas
  • Star Rating
  • Problem Solution and Decision Making Rating Scale
  • Using a Plan of Implementing the agreed Decision

DURATION: 1 DAY

METHODOLOGY
Video Presentation, Interaction, Role-Play, Sharing, Participative Exercises, Management Games, Brief lectures, Questionnaires.

FOR WHOM
Corporate Executives in marketing, production and non-finance functions. Sales Executives, Client Servicing Executives, Account Managers, Customer Support Executives and Call Centre Executives of financial products in banks and other financial intermediaries. Direct Sales Associates operating in the financial services industry Investors, Executives, Administrators, Supervisors, Accountants, Receptionist, Managers of all functional areas, especially from organizations & corporations with high emphasis on people/group driven activities will find this workshop very useful.

FACULTY:
Dr Keyurkumar M Nayak – MBA – Ph.D. Corporate Trainer & Management Consultant

FEES:
Rs.20,000/- for an Organization inclusive of Service Tax (Fee includes course fee, cost of reading material, lunch and refreshments. The cheque may please be drawn in the name of ‘Keyurkumar M Nayak.’. The Cost of travel and food will be taken care at your end.

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