Conflict Management

Conflicts are a part of work, family and social life. Conflicts can have a devastating effect — on productivity, morale, and team work and, ultimately, your organization’s bottom line. This program does not promise an end to conflict. That’s impossible. But it will give you a proven approach you can easily use whenever a conflict does arise.

Contents

  • What is Conflict?    
  • Hidden messages about conflict
  • Sources of Conflict
  • Outcomes of Conflict – destructive and constructive
  • Assumptions of Conflict.
  • Perceptions about others in conflict situations.
  • The conflict cycle
  • Being assertive in the face of conflict
  • Listening Skills when facing conflict
  • Why people avoid resolving conflict
  • The five classical conflict management styles.
  • Evaluating conflict resolution skills.
  • Skills that make a difference in resolving conflict.

DURATION: 1 DAY

METHODOLOGY
Video Presentation, Interaction, Role-Play, Sharing, Participative Exercises, Management Games, Brief lectures, Questionnaires.

FOR WHOM
Corporate Executives in marketing, production and non-finance functions. Sales Executives, Client Servicing Executives, Account Managers, Customer Support Executives and Call Centre Executives of financial products in banks and other financial intermediaries. Direct Sales Associates operating in the financial services industry Investors, Executives, Administrators, Supervisors, Accountants, Receptionist, Managers of all functional areas, especially from organizations & corporations with high emphasis on people/group driven activities will find this workshop very useful.
 

FACULTY:
Dr Keyurkumar M Nayak – MBA – Ph.D. Corporate Trainer & Management Consultant

FEES:
Rs.20,000/- for an Organization inclusive of Service Tax (Fee includes course fee, cost of reading material, lunch and refreshments. The cheque may please be drawn in the name of ‘Keyurkumar M Nayak.’. The Cost of travel and food will be taken care at your end.

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